ServiceNow is a renowned cloud-based productivity solution that automates your organization’s processes by establishing a centralized system and combining different data sources and applications. If you’re an IT leader looking to implement ServiceNow, you’re expecting to have a career-building and hassle-free experience. You want everyone to receive your game plan and rapidly adopt it. But how can you be confident of its success if you’ve never rolled out this program?
Although ServiceNow is a powerful tool for modern businesses, it has its fair share of challenges, just like implementing any new technology. This blog post will discuss four main challenges you will likely experience when implementing ServiceNow and what you should do to mitigate them. Please continue reading to discover more about them.
Table of Contents
1. Lack of training
ServiceNow is a vast tool, and its users comprise IT experts, employees, and numerous custom workflows. This solution can’t attain its full potential without the right training. That is where ServiceNow consulting comes in. ServiceNow consultants specialize in providing customized training to various businesses, and they could also help yours. The right consultant works with ServiceNow to accelerate your organization’s innovation and enhance productivity.
You must train or retrain all users to be efficient on this platform to ensure a seamless implementation process. A qualified implementation team with the necessary training on the platform significantly contributes to the program’s successful implementation. This skilled team will benefit all the users involved and enhance the value of ServiceNow for the whole business.
2. Customizing processes excessively
Although many companies are migrating to agile development models, some are having problems implementing ServiceNow because of over-customizing their processes. Too much customization makes it tough to expand this productivity tool across new organizational units or departments. When you overly modify a particular process, it requires a customized process and codes to adjust to changes. This is time-consuming, costly, and lengthens the upgrade process.
If you want to avoid over-customization, it would be best to assess your organization’s needs and ensure you only concentrate on processes that will bring the highest value to the company.
3. Complex workflows
Convoluted workflows complicate the implementation process of this platform. Users will often find it challenging to understand the intricate workflows involved in the business application. The more complicated your workflows are, the harder it is to implement an IT service management tool such as ServiceNow. Furthermore, if the work is overly complicated, there is a high likelihood that you may lose important data during the process.
To implement this platform and its inherent challenges, ensure you address the crucial configuration tasks before you deploy the system. If these processes are not ready for integration, it could impact the whole ServiceNow implementation and data flows from different business processes.
4. Failing to connect the tool to overall business objectives
Whether you’re a new or existing ServiceNow user, you must consider the larger company objective to implement ServiceNow successfully. If you already have the tool, ensure you compare your designs with those of other product owners, enterprise architects, and admins so that the adjustments you intend to make don’t affect the prevailing business systems. If you’re implementing ServiceNow for the first time, you should analyze your existing systems thoroughly and understand the overall effect of implementing the solution.
Many businesses worldwide have adopted ServiceNow to succeed in their digital transformation efforts. ServiceNow is a powerful automation tool that requires a robust implementation strategy to reach its full potential. You must understand the challenges you may encounter; otherwise, the implementation process will be more time-consuming and expensive than initially planned. This post has discussed these challenges and how you can mitigate them. We hope we have provided you with great tips on implementing ServiceNow successfully and enjoying its benefits.