If you want to indulge in smooth and effective customer relationship management, customization and configuration in Salesforce should be your two best friends. These two crucial processes will allow you to adapt to recurring digital & business processes.
Another important step you must undertake for effective Salesforce customization and configuration is to hire a Salesforce developer who is proficiently equipped and experienced to provide you and your customers with what you need.
This comprehensively curated guide will discuss salesforce customization and configuration and how you can hire skilled salesforce developers.
Let’s get started!
Table of Contents
What is Salesforce Customization and Configuration?
Salesforce customization and configuration can be understood as the processes of continually modifying a Salesforce platform to align with the needs of the organization and customers. Businesses of all sizes benefit from it as this allows them to optimize workflows, increase productivity, generate leads, and grow profits.
Although the terms Salesforce customization and Salesforce configuration are often used interchangeably, they are a little different from each other.
Let’s understand both of these things in more detail.
Salesforce configuration refers to adding new customizations and modifying the existing functionalities to optimize the performance of the Salesforce platform.
For instance, adding new custom fields, redesigning the page layout, rearranging the dashboard, etc., all mean configuring the existing salesforce systems to take into account the new organizational and market requirements.
Salesforce customization refers to the process of including new features, components, and apex code in the salesforce platform for addressing special business needs. Adding a new field of ‘patient history’ to an EMR platform is an example of Salesforce customization.
In terms of complexity, Salesforce customization is more difficult than Salesforce configuration.
Benefits of Salesforce Customization and Configuration
Salesforce customization and configuration offer a wide range of benefits. Mentioned below are some of the key benefits:
- Aligns workflows with the objectives and needs of the business.
- Enhances the salesforce platform’s usability, flexibility, and adaptability.
- Allows various third-party integrations to enhance functionality.
- Enhances productivity through automation and streamlined workflows.
- Offers deep and analytical data-driven insights for strategic decision-making.
- Improves customer experience by catering to their specific needs.
- Results in long-term cost saving and reduced interventions.
Who Can Do Salesforce Customization and Configuration?
Salesforce customization and configuration are complex processes that require technical expertise. You must hire a Salesforce developer with relevant experience and expertise to ensure all the specialized tasks are performed efficiently.
The academic and professional training of salesforce developers allows them to carry out complex integrations and customization processes seamlessly.
Additionally, a Salesforce developer will also be able to provide ongoing support for efficiently maintaining the Salesforce platform. This will prove to be highly beneficial to stay relevant in the competitive marketplace.
Lastly, your adoption of the latest innovations and technologies will also be a lot smoother with an in-house salesforce developer.
Skills Required for Salesforce Customization and Configuration
A Salesforce developer requires a specific skill set for seamless and effective Salesforce customization and configuration. Some of the key skills and knowledge required by a Salesforce developer are:
- An in-depth knowledge of the Salesforce platform.
- Validation rules and formulas.
- Data modeling and integration techniques.
- Lightning web components (LWC).
- In-depth familiarity with agile methodology and practices.
- Change management and deployment.
- Detailed documentation of salesforce customization and configuration activities.
- Knowledge of compliance and regulatory standards.
How to Hire a Salesforce Developer?
You must do careful deliberation and research while hiring a Salesforce developer. A competent and experienced Salesforce developer will significantly enhance your platform’s performance and productivity.
Here are some steps you can keep in mind while hiring a Salesforce developer:
Determine Your Needs and Objectives
The first and most important step you must take is to determine what roles and responsibilities you want the salesforce developer to fulfill. Predetermining your needs will help you ensure the skills of the new hire are aligning with your goals and objectives.
Write a Clear Job Description
Once the objectives have been determined, you must write a clear job description for the benefit of all the stakeholders involved. This will provide the candidates with a comprehensive idea of the job requirements and whether they have the relevant skills to fill the position.
Here are some things you must write in the job description:
- Type of organization
- The size of the team
- Required and desired technical skills
- Required experience and proficiency
- Desired soft skills
- Details of the project (budget, timeline, objective)
- Salary range and benefits
Post on the Job Portal and Third-Party Platforms
To access a diverse and talented pool of salesforce developers, you must post the job opening on multiple job platforms and third-party platforms. All kinds of salesforce developers, like freelancers, professionals, and freshers, can be found on such platforms, which plays a crucial role in optimizing the hiring process.
You can also meet potential candidates in other online events like competitions, conferences, hackathons, and more. That’s why, to hire Salesforce developers, you should definitely leverage third-party platforms.
Select the Right Hiring Process
There are a variety of comprehensive selection processes you can undertake to select a proficient salesforce developer. You can combine a variety of processes to make an informed choice.
To analyze the technical skills of the candidate, you should conduct technical rounds followed by personal interviews. Make sure to assess the soft skills of the candidate as well during the hiring process.
In this constantly evolving digital landscape, Salesforce customization and configuration can prove to be highly effective for you. Now is the right time to start on your customization and configuration journey in partnership with an expert Salesforce developer. Together, you can scale your Salesforce platform to new heights.
Remember to carefully hire a salesforce developer who can productively contribute to the growth of your organization.